DATE: TUES 27TH SEPTEMBER 2022 | AUTHOR: KATE GUCKIAN

On 22nd September at the Royal Lancaster Hotel in London, Insurance Times hosted the Tech & Innovation Awards 2022. The awards recognise finalists who are going the extra mile to improve processes within the insurance industry as well as striving to better the customer experience they provide to consumers.

After being shortlisted for two categories, AutoProtect Group were awarded Best Use of Technology for Customer Experience (claims).

The judges commented: “The stats speak for themselves. AutoProtect Group has really thought about the whole end-to-end customer experience and is very much data driven. They are also passionate – and that makes a real difference. A great example of technology improving customer experience.”

We are extremely proud to be recognised for the development of our Claims App which allows customers to make a claim for minor damage and book a repair within the same session, within a matter of minutes. This change has boosted efficiency across the business whilst saving time, money and ultimately improving the quality of the experience we provide to customers.

This increased efficiency feeds back into the retailer sales process, improving customer retention and providing further financial benefit.

If you’d like to find out more about how our value-added products can improve your customers’ experience, get in touch today.