AutoProtect Group wins second award for customer experience this year

DATE: WEDS 14TH DECEMBER 2022 | AUTHOR: KATE GUCKIAN

Winners of the Insurance Times Awards 2022 were revealed last week at the insurance industry’s flagship awards in London. The Insurance Times Awards are designed to celebrate excellence and innovation across the UK general insurance market with finalists from every corner of the sector. High achievers from the industry were honoured at the awards ceremony held at the Grosvenor House Hotel, Park Lane, London.

We are proud to share that AutoProtect Group took home the bronze award for Excellence in Technology – Motor Claims. This is the second award we have received for our use of technology to support our claims process which has been revolutionised by the introduction of our claims app. The app enables customers to make a claim on their policy and book a repair with our technicians in the same session. This is just one of the advancements we have introduced in the past 12-24 months to improve our customer journey and simplify internal processes.

Improved efficiencies in this area feed positive outcomes into the retailer sales process, improving customer retention and aiding future financial performance.

At AutoProtect Group we continue to bring our four businesses closer together to develop our offering and improve the support, value, and security that we can give our dealers and customers. This award is fantastic recognition of our work towards becoming the commercial partner of choice for the automotive retail sector.

To join our retailers who are providing their customers with products that come with a multi-award-winning claims process, get in touch today.